General Terms and Conditions

1. COMPANY INFORMATION

HEADQUARTERS:

GOL doo

Lerchingerjeva 2

3252 Rogatec

Slovenia

Tax number: 62874799

Taxpayer: YES

Registration number: 2079747

Telephone: 00 386 (0) 3 810 73 00

Email: [email protected]

GOL doo is entered in the court register by the decision of the court Srg 288/2005 dated 09.03.2005, District Court in Celje, serial number 10844800

2. TERMS AND CONDITIONS

The General Terms and Conditions apply to contracts created between the company GOL doo and the customer through our online store www.golgeter-shop.com .

The buyer can be a natural or legal person, taking into account the information provided when placing the order. A customer who is a natural person and acquires or uses goods and services for purposes outside his professional or gainful activity is subject to the provisions of the law governing consumer protection. In cases where over online shops www.golgeter-shop.com the contract is performed by a legal or natural person performing a gainful activity, regardless of its legal organizational form, it is subject to the provisions of the law governing consumer protection only in cases where this is specifically provided for in that law.


We advise you to before using the online store www.golgeter-shop.com read the general terms and conditions thoroughly. The buyer is bound by the general conditions that are valid at the time of purchase (placing an online order).

When placing an order, the user is reminded of the general terms and conditions of business and confirms his acquaintance with them by placing an order.

3. CONCLUSION OF THE CONTRACT

The purchase contract between the company GOL doo and the buyer is in the online store www.golgeter-shop.com concluded at the moment when the company GOL doo sends the customer the first electronic message confirming his order. From this moment on, all prices and other conditions are fixed and apply to both the company GOL doo and the buyer.

The sales contract (ie the first electronic message about the status of the order) is stored in electronic form on the GOL doo server and is available to customers via “my account” and e-mail.

4. PRICE AND UPDATE OF DATA

Prices are in EUR and include VAT. VAT payers are required to provide their tax number when registering. The company GOL doo tries to take care of the up-to-dateness and correctness of the data in the online store www.golgeter-shop.com . Nevertheless, the delivery time or price can change so quickly that the company GOL doo sometimes fails to correct the information on the website. In such a case, the company GOL doo will notify the customer of the changes and allow him to withdraw from the contract or replace the ordered item.

5. COSTS AND DELIVERY TIMES

Delivery is free for orders over € 80!
The costs of packaging and shipping of goods for orders with a value lower than € 80 are given in the section “Postage” and amount to € 4.90 for delivery in Slovenia, regardless of the size and weight of the shipment. VAT is already included in the delivery price.
In the case of a small order, the shipment is delivered to you by a postal employee, but if the order is larger, we deliver the goods to you in the shortest possible time with our delivery vehicle.

Ordered goods on the online store www.golgeter-shop.com we deliver in the shortest possible time. As a rule, the ordered items go on the same working day, but no later than within 14 days of your confirmed order.
The exception is larger orders, e.g. club equipment, soccer goals and other major paraphernalia. In this case, we agree on the time of dispatch of the goods by phone (call us by phone 00 386 (0) 40 576 099 or 00 386 (0) 3 810 73 00.

In case of problems or possible questions, we are at your disposal:
e-mail: [email protected]
 Phone: 00 386 (0) 3 810 73 00 or 00 386 (0) 40 576 099

Delivery to the address by cash on delivery:

Pošta Slovenije delivers the ordered products to the address you specified as the delivery address. The cost of Pošta Slovenije’s commission for payment on delivery is included in the delivery cost of € 4.9.

Deliveries take place mostly in the morning. In case you cannot pick up the shipment at the time of delivery, you can pick it up later at the nearest Pošta Slovenije (15 days).

Note: these conditions and delivery costs apply within the Republic of Slovenia.

For delivery to other EU countries and third countries, the delivery cost is € 14.95 (up to a total weight of 2.5 kg).

6. METHODS OF PAYMENT

online shop www.golgeter-shop.com allows the following payment methods:

  • Estimate

Products will be delivered upon receipt of your payment to our business account.

  • Cash on delivery

With the method of payment after collection, the purchase price and delivery costs in the amount of € 4.9 are paid directly to the courier upon receipt of the package. The cost of Pošta Slovenije’s commission is included in the cost of delivery.

  • Paypal

7. PURCHASE PROCEDURE

In order to be able to order products from our store, you can freely place them in the basket, from where you can, if you change your mind, remove them at any time. You are looking for products by the categories listed above. When you decide to order, press the “order” option to order the goods. We will send you an e-mail or call you by phone (of your choice) within 24 hours and you will confirm your order.

So, the process of ordering products:
1. Browse the store
2. purchase (order) of the product
3. order confirmation

In case of problems or possible questions, we are at your disposal:
e-mail: [email protected]
 Phone: 00 386 (0) 3 810 73 00 or 00 386 (0) 40 576 099

8. WITHDRAWAL FROM THE CONTRACT, RETURN OF GOODS

In the case of distance contracts, the consumer has the right, in accordance with the law governing consumer protection, to inform the company within 14 days of receiving the goods that he is withdrawing from the contract, without having to give a reason for his decision.

The buyer of the ordered goods in the online store www.golgeter-shop.com , has, in accordance with the aforementioned law, the right to notify the company within 14 days of receiving the goods to the e-mail address: [email protected] or on tel: 00386 (0) 3 810 73 00 to withdraw from the contract without having to give a reason for his decision.

The only cost borne by the buyer in connection with the withdrawal from the contract is the direct cost of returning the goods.
Inform us in writing about the intended return by contact e-mail [email protected] or on tel: 00386 (0) 3 810 73 00.
The goods must be returned to the seller no later than 14 days after the notification of withdrawal from the contract (purchase). The deadline starts one day after the date of receipt of the ordered goods. For the purpose of withdrawing from the contract, the consumer may optionally use the attached model withdrawal form. Regardless of the form of cancellation, the consumer must provide the company with a copy of the invoice.

The received goods must be returned undamaged, unaltered and in the original packaging.

The company returns the received payments to the buyer with the same means of payment as used by the buyer, and if the buyer agrees, the paid amount of the ordered goods is returned to the user’s bank account. Refunds will be made as soon as possible and no later than within 14 days of receipt of the notice of withdrawal. In order to ensure the certainty, accuracy and timeliness of the return and to provide records of payments, the return of the payment to the buyer by prior arrangement is made by transfer to his transaction account. The company may withhold payment until it receives the returned goods or until the consumer sends proof that the goods have been returned, whichever occurs first.

Send the returned goods to the address: GOLGETER SHOP, Kidričeva 30, 3250 Rogaška Slatina

Please inform us at the following e-mail address before returning the goods: [email protected] or on tel: 00386 (0) 38107300.

Unless otherwise agreed by the parties, the consumer shall not be entitled to withdraw from the contract:

1. goods manufactured to the consumer’s exact instructions and adapted to his personal needs;

3. goods that are perishable or expire quickly;

4. on the provision of services, if the company fulfills the contract in full and the provision of the service has started on the basis of the consumer’s explicit prior consent and with the consent to lose the right to withdraw from the contract when the company fully fulfills it;

5. the supply of sealed audio or video recordings and computer programs, if the consumer has opened the security seal after delivery;

6. the supply of newspapers, periodicals or magazines, except in the case of subscription contracts for the supply of such publications;

7. on the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery;

8. on the supply of goods which, by their nature, are inseparably mixed with other objects;

9. accommodation not intended for permanent residence, the carriage of goods, the hire of vehicles, the preparation and delivery of food, or leisure services in which the undertaking undertakes to fulfill its obligation on a specified date or within a specified period;

10. on the supply of digital content that is not delivered on a tangible medium, if the provision of the service has started with the consumer’s explicit prior consent and with the consent to thereby lose the right to withdraw from the contract.

9. WARRANTIES AND MATERIAL ERROR

Complaints from material defects can be made by the consumer in accordance with the law governing consumer protection for each purchased product in the online store www.golgeter-shop.com , if the purchased goods have a material defect.

According to the law governing consumer protection, the error is material:

1. if the thing does not have the properties necessary for its normal use or for marketing
2. if the thing does not have the properties necessary for the special use for which the buyer is buying it, but which was known to the seller or should have been known to him
3. if the thing does not have the characteristics and qualities that were explicitly or tacitly agreed or prescribed
4. if the seller has handed over a thing which does not match the pattern or model, unless the pattern or model was shown only for the purpose of notification.

Due to a material defect, the consumer can complain about the defect to the seller within 2 months from the discovery of the material defect, or within 2 years when the goods were taken over by the buyer.

The consumer may request at his own discretion: Elimination of the defect, refund of the amount paid in proportion to the defect, replacement of the goods or refund of the amount paid.

When exercising the rights under this title, the consumer must describe the defect in more detail to the trader in the defect notice and allow the seller to inspect the product. If the defect is not disputed, the trader must comply with the consumer’s claim as soon as possible, but no later than within 8 days. However, if there is a dispute about the defect, the trader must give the consumer a written answer within 8 days.

The right to exchange goods, refund the purchase price, warranty, material defects and incorrectly performed services are regulated in more detail by the provisions of the law governing consumer protection.

The form for claiming a material error is located here . Please send the completed form for claiming a material defect in the purchased goods to the e-mail address: [email protected].

Send the returned goods to the address: GOLGETER SHOP, Kidričeva 30, 3250 Rogaška Slatina

Please inform us at the following e-mail address before returning the goods: [email protected] or on tel: 00386 (0) 38107300.

10. LIMITATION OF LIABILITY

The company GOL doo strives to ensure the up-to-dateness and correctness of the data published on its website. Nevertheless, the delivery time or price can change so quickly that the company GOL doo sometimes fails to correct the information on the website. In such a case, the company GOL doo will notify the customer of the changes and allow him to withdraw from the contract or replace the ordered item.

Exclusion of liability
In case of technical problems on the website www.golgeter-shop.com we reserve the right to cancel orders placed which have been affected by a technical error. In the event of order cancellation, we will notify you as soon as possible and inform you of the next steps.

11. STORAGE OF THE CONTRACT TEXT

The sales contract (ie the first electronic message about the status of the order) is stored in electronic form on the GOL doo server and is available to consumers via “my account” and e-mail. You can read the general terms and conditions at any time on this website.

12. COMPLAINTS AND DISPUTES

In case of complaints, disputes, problems, the buyer can contact the provider on the phone number 00386 (0) 38107300, or by e-mail at [email protected] . The complaint is submitted via e-mail [email protected] . The appeal procedure is confidential.

GOL doo will respond to all complaints by e-mail or telephone as soon as possible and within the legal obligations depending on the type of complaint.

13. OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES

In accordance with legal norms, we do not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the law governing out-of-court settlement of consumer disputes. The company GOL doo, which as a provider of goods and services enables online shopping www.golgeter-shop.com , publishes on its website an electronic link to the platform for online out-of-court settlement of consumer disputes. The platform is available to consumers online HERE .

14. PROTECTION OF PERSONAL DATA

  • We are committed to protecting the confidentiality of personal information and the privacy of users of the web portal www.golgeter-shop.com .

  • The collector of personal data is the company GOL doo, Lerchingerjeva 2, 3252 Rogatec.

  • The collected personal data will be used by the Manager exclusively for the services it offers. He will do everything possible to protect them from any violations and abuses. The operator collects, manages, processes and stores user data for the purposes of providing services.

  • The company GOL doo keeps the following data of registered members for an indefinite period of time www.golgeter-shop.com : name and surname, e-mail address, contact telephone number, primary address and delivery addresses, country of residence, time and date of registration, other information voluntarily entered by the user in the forms in the online store; other data that the user voluntarily adds subsequently in his profile.

  • GOL doo uses the stated personal data for the purposes of fulfilling the order (sending information material, offers, invoices) and other necessary communication with the user.

  • Under no circumstances will the user’s data be passed on to unauthorized persons.

  • The user is also responsible for the protection of personal data by ensuring the security of his e-mail address, username and password and the appropriate software (anti-virus) protection of his computer.

  • Registered users can stop using the online store at any time and can cancel their registration. They do so by notifying the cancellation of the registration in a written statement.

  • The collected data is processed by the company GOL doo until the revocation of the person’s consent. You can send a written cancellation to the address [email protected] . Regardless of the cancellation, the company GOL doo will use the data to fulfill contractual obligations.